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Can I return my order ?


You can return any item purchased on Berlin est à nous - Concept Store within 14 days of the delivery date.

Here’s how:

1. Send us an email at with the following details:


  • Email Object: Product return

  • First Name

  • Last Name

  • Address

  • E-mail

  • Phone Number

  • Let us know the reasons for your product dissatisfaction:

  • Invoice number

  • product reference number / Product Name

2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.

Depending on the article concerned, the return of the product is either free or the shipping costs are your responsibility.

It is not possible to return food, bottles or fragrances that have been opened or used.

If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

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